Privacy Policy


This privacy policy (the “Privacy Policy”) sets out the basis on which any personal data and other information we collect from you or other sources or that you provide to us (“Information”) will be processed by us in connection with your access and use of: (i) the Palmear web application available at (the “Website”) or available to download as a mobile app through the Apple App Store or other relevant platforms under the name Palmear (the “App” and together with the Website, the “Site”); and (ii) the services made available to you on our Site (collectively, the “Services”). This Site is not intended for children and we do not knowingly collect data relating to children. We understand the importance you, as a user of our Site, place on the Information provided to us, and we are committed to protecting and respecting your privacy. Please read the following carefully to understand our practices regarding your Information. By using our Services, you agree to the handling of your Information in accordance with this Privacy Policy.  

References in this Privacy Policy to “we”, “our” or “us” (or similar) are references to Palmear Ltd., a private limited company registered in the United Arab Emirates (“UAE”) under license number 000003005 with its registered office located at 2462 ResCo-work 02, 24th Floor, Al Sila Tower Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi in the UAE. References to “user” or “you” (or similar) are references to you as an individual or legal entity as the case may be.


2.1   We may collect, use, store, transfer and process the following Information about you:

(a)  name and email address (including hashed email addresses);

(b)  screen name, handle, account ID, assigned user ID, customer number, or other user- or account-level ID;

(c)  Information that you provide at the time of registering to use our Site and other core registrations (e.g. social media logins), subscribing to our Services, posting material or requesting further services;

(d) Information you provide when you complete surveys or polls or provide, reviews, testimonials or feedback;

(e)  Information you provide us, or that we may collect from you, when you report a problem with our Site;

(f) a record of correspondence if you contact us;

(g)  general, aggregated, demographic and non-personal Information;

(h)  if you download or use our App, we may have access to details about your location and your mobile device, including a unique identifier for your device;

(i) details about your computer, including (where available) your IP address, operating system and browser plug-in types, operating system and platform as well as information about your general internet usage (e.g. by using technology that stores information on or gains access to your device, such as cookies, tracking pixels, web beacons etc. (together, “Cookies”));

(j)  an audio recording that is collected through the App; and

(k)  any other Information we consider necessary to enhance your experience on the Site (including diagnostic and performance data).


3.1  We may use Information held about you in the following ways:

(a)  to provide you with the Services;

(b)   to provide you with information, products or services that you request from us or which we feel may interest you;

(c)  to provide you with location-based services, search results and other personalised content;

(d)  to carry out our obligations arising from any contracts entered into between you and another entity using our Site or between you and us;

(e)  to create data for statistical analysis in order to improve our Services and for internal or commercial purposes;

(f)  to improve our Services and to deliver a better and more personalised service;

(g)  to ensure that content from our Site is presented in the most effective manner for you and the device you use to access our Site;

(h) to comply with a legal obligation;

(i)  to notify you about changes to our Services;

(j)  to monitor your use of the Services; and

(k) for any other reason which we deem necessary to enhance your experience of the Site.


4.1  Information about our customers is an important part of our business. We share customer information only as described below and with group companies that follow practices at least as protective as those described in this Privacy Policy:

(a)  Affiliated and Partner Businesses: To offer you our Services, we may engage with affiliated or other businesses that we may or may not control (e.g. logistics businesses used to deliver products to you, marketing companies, payments processers to process online transactions etc.). We will inform you when an affiliated or partner business is involved in your transactions and when we will need to share your Information related to those transactions with them.

You understand that it is important that such affiliated and partner businesses have access to the relevant Information to perform their functions. We will ensure that these affiliated and partner businesses do not use your Information for other purposes. We may also receive Information from these affiliated and partner businesses (e.g. updated delivery and address information), which we may use (e.g. to correct our records and deliver your next purchase).

(b)  Business Transfers: In the event that we or substantially all of our assets are acquired, customer information will be one of the transferred assets.

(c)  Protection of Our Site and Others: We release account and other personal information when we believe such a release is appropriate, necessary or required to comply with the law and law enforcement investigations and to protect the rights, property or safety of our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. However, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information provided by you for commercial purposes in violation of the commitments set forth in this Privacy Policy.

(d)  With Your Consent: Other than as set out above, you will receive notice when information about you might be sent to third parties, and you will have an opportunity to choose not to share the information.

4.2 Note that our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data or other information to these websites.


The Information that we collect from you may be transferred to, and stored at, a destination outside of the UAE. It may also be processed by staff operating outside the UAE who work for us or an affiliated or partner business. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.


6.1  We take reasonable steps to ensure that your Information is treated securely and in accordance with this Privacy Policy.

6.2 We may, for example, use encryption technology to secure your Information during transmission to our Site as well as external firewall and on-host firewall technology to prevent network level attacks. 

6.3 It is important for you to protect against unauthorised access to your password and to your devices used to access our Services. You are responsible for keeping your password confidential. For example, ensure that you sign off when you have finished using a shared device.

6.4 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Information, we cannot guarantee the security of your Information transmitted to our Site; any transmission is at your own risk.  


7.1  Our system will place cookies when you log on to our Site and this is to ensure you have an enjoyable user experience and are able to utilise all aspects of the Site. You may disable Cookies by changing the settings on your browser. If you disable Cookies, it will affect how our Site works and you may not be able to access or use certain areas of our Site or full functionality. For example, performance cookies collect information about how you use the Site, for instance, which pages you visit most often, which allows us to provide you with targeted and relevant choices that enhance your Site experience. For more information about the Cookies we use, please see

7.2  We may retain a copy of your Information for compliance reasons. When you update Information, we may retain a copy of the prior version for our records. It is important that your Information we hold about you is accurate and current. Please keep us informed if your Information changes during your relationship with us.


We will only retain your Information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.


9.1  Our business changes constantly, and our Privacy Policy may therefore also need to change. We will post the current version of this Privacy Policy on the Site and each such change will be effective upon posting on the Site or upon the date designated by us as the “effective date”.

9.2 We may e-mail periodic reminders of our notices and conditions, but you should check our Site frequently to see recent changes.

9.3  It is your obligation to regularly check the Privacy Policy. Your continued use of the Site following any such change constitutes your agreement to this Privacy Policy as so modified.


If you have any concerns about your Information on the Site, please contact us with a thorough description, and we will try to resolve it. Our customer service contact details are:

(a)   Email:

(b)   Phone: +971504556150

(c)   Address: 2462 ResCo-work 02, 24th Floor, Al Sila Tower Abu Dhabi Global Market Square, Al Maryah Island, Abu Dhabi, UAE